FAQs

What to Expect

Apply

To start our intake process, please fill out the new client form here. Once we receive your application, we will immediately begin looking into our availability and email you within 24 hours.

Consultation

The initial complimentary Meet ‘n Greet will take place virtually so we can meet your pet from a safe distance and you can show us where all the necessary supplies are located. Please note: We charge a one-time, non-refundable $25 Client Consultation Fee.

Begin Services

As a client of Chicago Pet Sitters, you will have access to our scheduling portal. You can expect daily reports from your walker or sitter, along with social-media-worthy photos!

Common Questions and Answers

What are your qualifications?

Having been in business for 15 years, we know a thing or two! We have an A+ rating with Better Business Bureau; we have an extensive and robust staff training program; we are accredited through the National Association of Professional Pet Sitters; and we are fully bonded and insured.

What is a virtual Meet ‘n Greet?

Our virtual meet ‘n greet is the initial meeting between Chicago Pet Sitters, you and your pet, all online. While in the past we would come to your home, social distancing and extreme precaution for the safety of our staff and potential clients during the COVID-19 pandemic is paramount. By meeting ahead of time, you have the opportunity to ask question and see if our service is right for you.

Why do you cost more than other services?

Chicago Pet Sitters takes great pride in a strong internal community. Our employees (not independent contractors) are the foundation of our business, and we work extremely hard to ensure they can make a decent living working here. Not only that, but we provide personal and professional growth learning opportunities; a staff reward system; quarterly and yearly bonuses; and perks. While this is not typical in the pet care industry, we know that a great work environment feeds happy and healthy employees, and that translates the absolute best caregivers for your pet.

Will Chicago Pet Sitters train or discipline my pet?

No. Chicago Pet Sitters will administer positive reinforcement for pets in accordance with your training guidelines, but our primary goal is to ensure that your pet is safe and happy. If there is a disciplinary problem, your sitter will notify you.

What do I need to do if I decide to hire Chicago Pet Sitters?

At the meet and greet, you will decide with your sitter what services you need. You will then need to provide CPS two (2) sets of house keys. The keys will be kept secure in our office until the time of your visit.

How do I know when the sitter is at my home, and if my pet is safe?

You will receive a notification from our system when we enter your home, and your Chicago Pet Sitter will send you a detailed report on his or her visit, along with a photo and time stamp. Should anything urgent arise, we will reach out immediately.

What areas do you serve?

Currently, we service Bucktown/Wicker Park, Ukrainian Village, Logan Square, Palmer Square, Avondale, Lakeview, Wrigleyville, North Center, Roscoe Village, Lincoln Park, Old Town. We plan on expanding into other areas soon!